PRIVACY POLICY

Welcome to NEXALUME LABS (“we,” “our,” or “us”). We operate the website https://saiyanmed.net/ (the “Site”), including our Supplier Portal and associated services. We are committed to protecting your privacy and ensuring the security of your personal and professional information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. INFORMATION WE COLLECT

We may collect information about you in a variety of ways. The information we may collect on the Site depends on how you interact with us:

A. Personal Data (For General Users and Customers)

  • Contact Information: Name, email address, phone number, shipping/billing address.

  • Inquiry Data: Information you provide when you contact us for customer support, medical product inquiries, or quote requests.

  • Health-Related Data (if applicable): If you submit specific medical inquiries, we may process relevant health interest data you voluntarily provide. We treat this data with the highest level of confidentiality.

B. Supplier Data (For Supplier Portal Users)

  • Business Credentials: Company name, business registration/license number, tax ID, and regulatory certifications (e.g., FDA, CE, ISO, GMP).

  • Contact Details: Corporate email, phone number, and physical address of authorized representatives.

  • Financial Information: Bank account details and payment information required for supply chain transactions.

C. Derivative and Technical Data

  • Log Data: IP address, browser type, operating system, access times, and the pages you viewed directly before and after accessing the Site.

  • Cookies: We use cookies and tracking technologies to enhance your browsing experience and analyze Site traffic.

2. HOW WE USE YOUR INFORMATION

We use the information collected via the Site for purposes rooted in legitimate business interests, including:

  • To operate, maintain, and optimize our Site, including the Supplier Portal.

  • To process, fulfill, and manage orders, deliveries, and supply chain transactions.

  • To verify supplier qualifications, regulatory compliance, and quality standards.

  • To respond to customer service requests, product inquiries, or medical information requests.

  • To send administrative information, such as updates to our terms, conditions, and policies.

  • To protect our Site against fraudulent, unauthorized, or illegal activity.

3. SHARING AND DISCLOSURE OF YOUR INFORMATION

We do not sell, rent, or trade your personal or business data to third parties. We may share your information only in the following strictly controlled circumstances:

  • Third-Party Service Providers: We may share data with trusted vendors who perform services for us (e.g., payment processing, logistics/shipping, data analysis, email delivery, and hosting services).

  • Legal Requirements: We may disclose your information if required to do so by law, court order, or government regulation, particularly regarding medical device tracking or healthcare compliance.

  • Business Transfers: If we undergo a merger, acquisition, or sale of assets, your information may be transferred to the successor organization.

4. DATA SECURITY

We implement industry-standard technical and organizational security measures (including SSL/TLS encryption for data transmission) designed to protect the security of any personal or business information we process.

However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

5. YOUR DATA PROTECTION RIGHTS

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access: You have the right to request copies of your personal data.

  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate.

  • The right to erasure: You have the right to request that we erase your personal data under certain conditions.

  • The right to restrict processing: You have the right to object to or restrict the processing of your data.

To exercise any of these rights, please contact us using the information provided below.

6. COOKIE POLICY

Our Site uses cookies to improve performance and user experience. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.

7. CHANGES TO THIS PRIVACY POLICY

We reserves the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.